Balanced Scorecard

 Essay about Balanced Scorecard

Balanced Scorecard: USPS

Keller Institution of Management

BSOP-588 Managing Quality

Professor Robert Lee

March 8, 2014


Performance supervision systems are usually designed to enable organizations to plan, evaluate and control their performance, so that decisions, resources and activities can be better lined up with business strategies to obtain desired results and produce shareholder value. The Well balanced Scorecard can be described as performance device using financial and nonfinancial measures. It provides an organization with ways to develop and evaluate strategic aims and desired goals. For the past twenty years, the Well-balanced Scorecard (BSC) has been recommended as an integrated framework intended for the rendering of financial and nonfinancial overall performance measures in order to organizations line up their endeavours with the company strategy (Kaplan & Norton, 1992).

The United States Nota Service offers more email to even more addresses in a larger geographical area than any other post in the world. The Postal Support delivers to more than152 million homes, businesses and Post Office bins in every point out, city, city and area in this country. Everyone residing in the United States and its particular territories offers access to postal products and services and pays the same postage in spite of their position (USPS, 2014). This newspaper will take a look at the effectiveness of the implementation with the balanced report card procedure. Key Problems for Conversation

Explain how the Voice from the Employee supports improved internal processes (Voice of the Business), and how the Voice in the Business supports customer satisfaction (Voice of the Customer). Employees have a huge impact on their organization's monetary results. When employees are empowered to make decisions they discuss information in relation to the tactical processes and direction of this organization. In terms of carrying out the message and mission of the organization the voice in the employee can be...

References: Kaplan, R., & D. Norton (1992). The Balanced Scorecard--Measures that drive performance.

Harvard Business Review, 70(1), 71-79.

United States Da postagem Service. (2014). Retrieved February 8, 2014 from

Managing intended for Quality and Performance Superiority [VitalSouce bookshelf version]. Retrieved


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